Frequently Asked Questions

Thanks for checking our Frequently Asked Questions! We hope you can find the answers you’re looking for. If not, feel free to contact us – especially if you want to talk with someone “live”. Whether you’re a prospective client or job candidate, we are here to provide you with as much information as possible!

Human Resource Related Questions

Is Eclipse IA a temp service?

Eclipse offers two supply chain workforce solutions: A Cost Per Unit (CPU) managed piece rate solution which offers full-time employment, and a fixed hourly temporary workforce model. To learn more, please email us at info@eclipseia.com

Where is Eclipse IA located?

Eclipse has headquarters in Melbourne, FL and Cherry Hill, NJ. We support our clients at sites throughout the U.S. and Canada. See our Locations page for addresses and more information.

How can I find out if a position is available near me?

All open positions are posted on the Employment Opportunities pages, under Join our Team.

How will I know if I am selected for an interview?

If your qualifications and experience fill the requirements for the open position(s), you will be contacted for an interview.

Do you conduct pre-employment background checks and drug testing?

Yes, along with E-Verify, on every potential employee.

 

FINANCE AND ACCOUNTING RELATED QUESTIONS

Where can I find a copy of my unloading receipt and load details.

Follow these instructions to obtain an unloading receipt:
PO Search Instructions Guide (Click Here)

TECHNOLOGY / REPORTING RELATED QUESTIONS

Does Eclipse IA provide a way for clients and their carriers to review operational data and retrieve copies of their unloading receipts?

Eclipse provides a web-based portal for our clients and their carriers to research individual POs, reprint receipts, save and upload photos of damaged goods, and find information related to the unloading charge, unloading durations and services performed by Eclipse. This tool significantly reduces carrier and vendor disputes on load charges and activities performed at the DC. For existing clients, please contact us at 321-250-6391 or email acctrec@eclipseia.com for more information and to gain access to our portal.

What type of reporting on DC activity can Eclipse IA provided to their clients?

With the ability to capture over 100+ data elements in real-time, Eclipse can develop “anytime, anywhere” reporting, as well as ad hoc reporting on demand, to meet each client’s specific reporting needs. Eclipse’s reporting specialist team can develop custom one-off, on-demand reports for our clients by request. Most can be turned around in just a few business days or less. Please contact us to discuss.

Is Eclipse EDI-compliant?

For clients with an EDI solution or those who wish to share invoicing and or shipping information with their 3PL provider, Eclipse IA is EDI-compatible. Eclipse also has the ability to send and receive data across other APIS and data file formats to suit your data sharing and reporting needs.